About HomeServe Finance
Contact Us
For HomeServe Finance Agreements or if you have a complaint about the service you've received
There are easy ways to contact us:
Call our Customer Service Team on 0330 808 9277
For general enquiries email us at: uksupport@homeservefinance.com
For complaints, email us at: complaints@homeservefinance.com
Write to us at:
HomeServe Finance Limited
4 Connections House,
Station Road
Biggleswade
SG18 8AL
Complaint Process
We aim to provide our customers with the best possible service, but unfortunately sometimes things can go wrong.
Letting us know when you're unhappy with your experience gives us the opportunity to put things right.
Once we have received your complaint, we will contact you within 5 working days to either work with you to resolve the matter or explain how we will be investigating it.
We understand how important it is that we resolve this quickly for you, but to ensure we reach a fair outcome we may need to carry out a thorough investigation, which can take time.
We aim to reach a conclusion within 8 weeks of receiving your complaint and will aim to keep you updated on the progress.
If we're unable to resolve your complaint, you may have a right to refer your complaint to the Financial Ombudsman Service by:
Writing to them at The Financial Ombudsman Service, Exchange Tower, London, E14 9SR or call them on 0800 023 4567
Email them at complaint.info@financialombudsman.org.uk.
You can also complete a complaint form online. The FOS website is financial-ombudsman.org.uk
If you do not take up your complaint with us first, you will not be entitled to refer it to the Financial Ombudsman Service.
